Competitive Edge

How does CleeAI differ from standard search solutions?

Unlike traditional search:
• The AI chatbot uses AI to understand context and intent and offers a conversational interaction.
• Provides personalised recommendations based on user behaviour and preferences.
• Accesses the web to get customer reviews and competitor products.
• Continuously learns and improves.

Business Impact & ROI

How does the AI chatbot improve conversion rates?

The AI chatbot enhances conversion rates through:
• Personalised product recommendations and streamlined product discovery by understanding users’ behaviour triggers and preferences.
• Reduced bounce rates through engaging interactions and intelligent cross-sell suggestions.
• A market first – competitor price comparison, online reviews and real-time information.

What metrics can we track to measure the AI chatbot's performance?

The AI chatbot provides comprehensive analytics including:Number of chat interactions.
• Conversion rates from chat.
• Average order value for AI-assisted purchases.
• Customer engagement metrics.
• Response satisfaction rates.
• Product discovery metrics.

How quickly can we expect to see results?

Most businesses start seeing improvements in engagement metrics within the first week of implementation. Significant improvements in conversion rates typically become apparent within the first month.

Features

Can the chatbot understand complex product queries?

Yes, the chatbot uses a proprietary query engine and advanced natural language processing to understand nuanced customer queries, including long-tail searches and context-specific questions.
• You can test the chatbot demo here at cleeai.com.
• You can test CleeAI’s query engine capabilities here at cleeai.com/search.

Does the chatbot learn from customer interactions?

Yes, CleeAI continuously improves its recommendations based on customer interactions, search patterns, and purchase behaviour.

Can we customise the chatbot’s appearance to match our brand?

Yes, you can customise:
• Chat interface colours.
• Default position of the chatbot: open or closed.
• Overall appearance to match your brand identity.

Coming soon:
• Bot personality and tone.
• Suggested questions.

Pricing

What are the subscription options?

We offer flexible pricing plans to suit businesses of all sizes.
Early Bird Offer: 50% off Starter and Pro plans for our first 100 subscribers!

Plan Details
Free Trial:
• 30-day access.
• 1,000 message credits.
• Perfect for testing AI chatbot’s capabilities.
Starter Plan:
• £74.99/month.
• 10,000 message credits.
• Current early bird price: £37.49/month.
Pro Plan:
• £499.99/month.
• 65,000 message credits.
• Current early bird price: £249.99/month.

Want to learn more? Contact our team at team@cleeai.com.

Can we upgrade or downgrade our plan as needed?

Yes, you can adjust your subscription plan at any time based on your business needs and growth.

Integration

What information do you need to get started with the AI chatbot?

Starting is effortless – simply provide your website domain.

Our AI automatically scans your product catalogue and website. We build a custom knowledge base for your business – this may take 1-2 days. We will send an email when your chatbot is ready to assist customers with their shopping journey. You can customise your chatbot to suit your brand and tone.

How long does it take to integrate the chatbot into our e-commerce website?

Integration is quick and straightforward, typically taking just a few minutes. You can choose between two methods:
1. Using Google Tag Manager (GTM)
2. Embedding a JavaScript snippet directly into your website.

Do we need a technical team to implement it?

Not necessarily. If you're familiar with Google Tag Manager, you can implement the chatbot without technical expertise. However, if you prefer the JavaScript integration method, basic knowledge of editing HTML would be helpful. Our tech team is a call away if you need any assistance.

Is the chatbot compatible with all e-commerce platforms?

Yes, the chatbot is platform-agnostic and can be integrated into any e-commerce website. Specific integrations will soon be available for popular platforms like Shopify and Magento.

Will the AI chatbot slow down our website?

No, the chatbot is designed to be lightweight and optimised for performance. The JavaScript snippet is minimal and loads asynchronously to prevent any impact on your website's loading speed.

Support

What kind of support do you provide during and after implementation?

We provide:
• Technical support during integration via onboarding call with the tech team.
• Ongoing customer support at team@cleeai.com.
• Regular updates about new features via email.
• Training for your team if needed.

Coming soon – access to documentation and best practices.

Can we update the chatbot’s product knowledge as our inventory changes?

Yes, we automatically update the product knowledge through regular weekly scraping of your website. You can also manually trigger updates when making significant changes to your inventory.

Data & Privacy

How does the chatbot handle customer data?

The chatbot follows strict data privacy guidelines. It only collects and processes data necessary for providing personalised recommendations and improving the shopping experience. All data handling complies with relevant privacy regulations.

Where is our product data stored?

The chatbot scrapes and stores your product catalogue securely in its system. The data is encrypted and regularly updated to ensure accurate recommendations.